Business Performance Measures and Metrics Business Telecommunications and Networking
Biography
Education
University of Banking and financial sciences Amman 2005 - 2011
PHD Management information Systems very good 89 %
Interested in Telecom information systems, Human Mobile interactions, customer knowledge, Business and technical analysis, customer relationship management, process building and improvements
Amman Arab University for graduate studies 2005
Master degree in management information systems, 3.82/4 excellent
University of Jordan, Amman 1990
B.Sc. in Electrical Engineering Average good
School: general secondary education 1985
Scientific stream, Average of 94.4% excellent
Experience
o Orange Telecom group Jordan(1997- present)
Jordan national telecom networks projects field engineer, 1997 - 2000
Supervision, Acceptance testing, quality assurance of Siemens telecom networks projects
Operating and maintenance telecom networks, 2000-2004
Telecom networks analysis, Preventive maintenance projects’ engineer, Daily reporting quality of service, SLA’s status, field teams performance, and customer satisfaction indicators
Analyzing all (PSTN, ADSL, Leased lines) services and putting action plans to improve business and technical processes to increase efficiency improve quality and reduce cost
Participating in budgeting and planning resources needed
Training engineers, supervisors and technicians and preparing all training courses.
Initiating, testing and implementing special IT-technical related projects, like using new workflow systems and integrating existing systems.
Managing and supervising Telecom projects, 2004-2010
Providing Telecom services to Ministry of Education schools
Electronic election projects three successive cycles
Managing special projects customer care; teams’ workload automation
Support installing upgrades for Astellia mobile network analyzer
Field , network and services management center to follow and control the following processes 2010 – present
Change management
Incidents management
IT and Networks work and services
Quality control
SLA dashboards
Automation dashboards and workload reports from DWH
o Academic: Part Time lecturer at World Islamic sciences and education university (2013 –present)
Teaching advanced computer skills
Teaching linear algebra
Training technicians and Engineers @ orange Jordan
o Jordan Armed forces Electronics Engineer, 1990 – 1992 , research and development department at electronics equipment workshop, designing, testing calibrating and developing updating military electronic systems.
